Sorry

By Linda Tancs

An Elton John song reminds us that sorry seems to be the hardest word. On the other hand, it’s not uncommon to hear someone exclaim that “sorry isn’t good enough.” Even for the slightest offenses (perceived to be so in the mind of the offended), it seems like folks are increasingly unable to accept an apology. “Sorry” may be harder to hear than it is to say.

That’s problematic. After all, the Bible tells us to forgive, quickly and repeatedly. Jesus told Peter to forgive “seventy times seven times,” an expression meant to convey boundlessness (Matthew 18:21-22). Forgiving quickly is sensible because it prevents an offense from taking root (Proverbs 19:11). If you don’t want unforgiveness hurled at you, then don’t dole it out to someone else (Matthew 7:12). Your relationship with God depends on it (Mark 11:25).

Good Manners Mean Good Business

By Linda Tancs

To be well mannered is rooted in the Bible. You need look no further than the Golden Rule in Matthew 7:12 (NIV): “So in everything, do to others what you would have them do to you….” The Golden Rule encourages the development of conscience, the ridding of offense toward God and others (Acts 24:16).

So how well-mannered are you with your clients? Are you human—or humane? What would your best or worst client have to say about that? As the oft-used expression goes, people don’t care how much you know until they know how much you care. That applies to your staff as well as your clients. How often do you acknowledge those with whom you work? For instance, do you give feedback regularly? Do you care how the message is delivered—or received? Authentic communication—that which is open, direct and honest—builds trust and understanding. What kind of foundation are you building from?